Refund policy

Thank you for shopping at Easylelo. We value your satisfaction and aim to provide high-quality products. If you are not completely happy with your purchase, we’re here to help.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in its original condition and packaging. A receipt or proof of purchase is required.

  • Return Window: You have 7 days from the date of delivery to request a return.

  • Required: An unboxing video is mandatory for all return/exchange claims.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personal care products (e.g., razors, toothbrushes)

  • Items without unboxing video proof

  • Products that have been used or damaged after delivery

3. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed within 7 working days to your bank account or EasyPaisa account.

  • Note: Shipping charges are non-refundable.

4. Exchanges

We offer exchanges within 7 days only if the item is defective or damaged upon arrival. To request an exchange, please contact us via WhatsApp or email.

5. Return Shipping

  • Cost: Return shipping is paid by the customer. A flat fee of Rs. 200 applies.

  • Courier: Returns must be shipped using a trackable courier service (Leopard, Trax, or PostEx preferred).

  • Note: We are not responsible for items lost in return transit.